Application Maintenance

Snipe's application maintenance services help you get the best out of your existing IT applications.

In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities.

The services span offshore-ability analysis, maintainability analysis, maintenance and enhancement and are delivered using the Global Delivery Model.

We use structured knowledge management tools and other IP developed by our Maintenance Center of Excellence to enhance the life of your systems, ensure that they evolve with your business, reduce system downtime and help you focus on strategic initiatives by minimizing the time spent on routine activities.

Snipe offers a cost effective solution to customers through

  • Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
  • Timely resolution of issues and root cause analysis of each issue
  • Established support matrix offering Help Desk services and
  • Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach